Terms of Service
Last updated 28 August 2026
These terms cover your use of Care Pack, also known as Cafe Care Package ("the service", "we", "us"). By creating an account or using the tools, you agree to them. Questions? Email lukas@kiness.com.au.
What the service is
Care Pack is two things under one roof.
- Free tools for cafes. Including the tool for listing and selling surplus food. These are provided free of charge and "as is".
- Care Pack wholesale ordering. A paid subscription for roasters and wholesalers: private ordering links for your customers, a dashboard, and draft invoices written into your own Xero.
The service connects you with your own customers. It is not a marketplace, and we do not advertise competing suppliers to the customers you bring.
What wholesale costs
- $50 per week for the wholesale subscription. The price does not change with the number of cafes you serve, the number of orders they place, or the value of what you sell.
- A one-off $500 if we migrate more than 50 existing accounts for you, to cover that work.
- Collecting payment from your cafes is a separate optional service. It is off unless you switch it on. When it is on we charge 0.35% of each payment, capped at $5, charged separately from the $50. That is the only part of the service where what we charge is calculated on a transaction. Your payment processor bills you separately for its own processing fees; we take no part of those and do not mark them up.
Outside of that optional payment service, we do not take a percentage of your sales.
Your responsibilities
- You are responsible for your catalogue, your prices, and the accuracy of what you publish to your customers.
- You are responsible for fulfilling the orders your customers place, and for food safety and labelling where they apply.
- You must have the right to sell what you list, and comply with the laws that apply to your business.
- Keep your account details secure. Anyone who has your roastery password can see your dashboard.
Your data and your accounting
Your catalogue, your customer list and your order history are yours. You can ask for an export at any time, and we will provide one. Invoices created in your Xero organisation belong to you and remain there if you stop using us.
Where you connect Xero, we write draft invoices for your review. We do not approve or send them on your behalf unless you have explicitly turned that on. You remain responsible for what you approve in your own accounting system.
Acceptable use
- Don't use the service for anything unlawful, unsafe, or misleading.
- Don't attempt to break, overload, or misuse the service, or to access another business's data.
Availability
We aim to keep the service running and will give reasonable notice of major changes. We may change, pause, or discontinue features. The free cafe tools in particular are provided without any availability commitment.
Cancelling
You can stop the wholesale subscription at any time by telling us. There is no minimum term and no exit fee. We will help you get your data out.
Liability
To the extent permitted by law, Care Pack is not liable for losses arising from your use of the service, including lost sales, food safety issues, accounting errors you approve, or disputes with your customers. Nothing in these terms limits rights you have under applicable consumer law, including the Australian Consumer Law.
Changes
We may update these terms. If we make meaningful changes, we'll update this page and the date above.
Contact
Email lukas@kiness.com.au.